Shipping & Returns
Every order is packed by hand in Scottsdale, Arizona. Here is what to expect once you have placed an order, and what to do if something is not right.
Processing time
Pre-orders will be sent out the first week of November. We will keep you updated by email as your order gets closer to shipping.
Once pre-orders have shipped, orders are packed and dispatched within 3–4 business days. Batches are made in small quantities, so during a restock this can occasionally take a little longer. If your order will be delayed, we will email you.
Shipping rates
Rates are calculated at checkout and shown before you pay. Delivery estimates start from the day your order is dispatched, not the day it is placed.
- Standard
- $8 · 3–5 business days
- Orders over $100
- Free · 3–7 business days
Where we ship
We ship within the United States only. We are not able to send orders internationally at this time.
Returns
Unopened products can be returned within 14 days of delivery for a refund.
To start a return, email shopibeu@gmail.com with your order number and we will send return instructions. Return postage is paid by the customer unless the item is defective, arrived damaged or was sent in error. Once your return arrives we will refund the original payment method within 5 business days.
Because these are skincare products, we cannot resell an opened jar, so opened products cannot be returned unless they are defective. If something is wrong with what you received, please contact us.
Damaged, defective, missing or wrong items
Email shopibeu@gmail.com within 14 days of delivery with your order number and a photo of the problem. We will replace the item or refund it, whichever you prefer, and we will cover the postage.
A note on natural products
Salves soften in heat and firm up in the cold, and colour varies a little from batch to batch because the herbs do. None of this affects the product.
Anything not covered here? shopibeu@gmail.com